Customers who place orders through our website agree and accept the following policies:
RETURN AND SHIPPING POLICIES
Last updated: November 1, 2009
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund less shipping costs. Note: If you, the customer/recipient, decides to return any products, for any reason, you will be responsible for any and all shipping costs.
If the return is a result of our error (you received an incorrect or defective item, etc.), in this case, we'll pay for the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We do not ship internationally, however, we can ship to virtually any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In addition, please note that your order will have an additional lead time to ship out from The Stitching Station. We do our best to "pack with care". Estimated lead time is stated with the description of each item, for example "usually ships in 2-3 business days". Our estimated shipping lead times are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships in" time listed on a product's detail page).
Lead Time:
Shipping lead time is always a "good faith estimate" and is never guaranteed.
We rely on our vendors and freight forwarders (UPS, FedEx, DHL, USPS, etc.) to fulfill our orders.
In addition, please note that your order will have an additional lead time to ship out from The Stitching Station . We do our best to "pack with care". Estimated lead time is stated with the description of each item, for example "usually ships in 2 business days". Our estimated shipping lead times are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships in" time listed on a product's detail page).
Tracking Number:
We take the stress out of shopping!
Every order ships fully insured with a tracking- or delivery confirmation number!
A tracking number will usually be updated in your account history when your order is shipped out.
If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail.
Insurance and Signature Required Options:
Every order ships fully insured with a tracking- or delivery confirmation number! Items $500.00 & less; a "Signature Required" option can be added upon request by the customer prior to shipping. Items $500.00 & up; a "Signature Required" option will automatically be added to every shipment. Please note that freight companies will collect a signature from the person located at the shipping address. Customer is responsible of providing a correct shipping address upon check out.
Shipping Address:
TheStitchingStation.com will be responsible to ship to the shipping address provided by the customer upon check out. Please note that the customer is responsible for providing the correct shipping address. TheStitchingStation.com will in no way be responsible for any claims that arise when customer provides an incorrect shipping address. Customer will be responsible for any issues that arise after an incorrect shipping address is provided & goods are shipped out. Our liability ends as soon as an order ships out after which it automatically transfers to the buyer, or, in case of damage that occurs during transport to the shipping company.
Additional Notes:
We greatly value your patronage, trust, and friendship towards TheStitchingStation.com; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your TheStitchingStation.com's experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please send an email to feedback@thestitchingstation.com. We thank you for your time, attention, and assistance.